I Want A Hole, Not A Drill – Part 2

A potential customer’s perception of a feature’s results is what attracts him (or her) to a particular product or service. When someone chooses a DVD player with a self-setting clock, your first thought might be is that the benefit is convenience.

THE REAL RESULTS WANTED

However the actual results are that they don’t have to read the instructions on how to set-up the clock, or FEEL STUPID when the instructions don’t make sense to them. These results are the REAL benefits. When you try to sell the features of your product or service, you’re making your potential customer DO ALL THE WORK to figure out why they might want the result that the product will give them. It’s in a YOUR best interests to MAKE THE CONNECTION FOR THEM.

IF YOU DON’T KNOW THE RESULTS YOU CAN PROVIDE, HOW CAN YOU TELL THEM?

But to do that, you have to know the results yourself. Let’s take another look at that features list to see the possible benefits from the customer’s point of view: Atomic clock: “I won’t feel dumb!” Speed dial: “I won’t feel stupid by mis-dialing”. Batteries included: “I won’t feel like a dimwit in front of my wife and kids”. 1.8Ghz processor: “I’ll feel that I have the best computer in the company”. Open 365 days a year: “I’ll feel secure in the knowledge that I can always get food/gas/etc.

IT’S ALL ABOUT HOW THEY FEEL

Notice that in each case, the REAL result WITHIN each benefit is how the product or service will make your potential customer FEEL! So how do you apply this to your own money making internet business? Here are some things you need to do. Know your customer. Put yourself in her shoes.  What is her value system? What’s important to her?

What does she want?  (Don’t confuse ‘wants’ with ‘needs’.  We NEED nutritious food, but we WANT chocolate!). Change your point of view. Whenever you function from YOUR OWN point of view, you automatically fill in the blanks with assumptions, and you know what is said about assuming…….it a makes an ASS out of U and ME! This can be difficult with online marketing, BUT remember that they found your website because of the content in your site, based on the search-terms they used.  That means that you ALREADY know quite a lot about their wants.

UNDERSTAND THEIR WANTS

Understanding a potential customer’s ‘Wants’ is far more valuable than understanding his ‘needs’ because people will pay a lot more money for ‘wants’. They’ll pay as little as possible for their ‘needs’. So start to think in terms of RESULTS and how your product are service will make them FEEL. Your thinking now should be features vs. feelings, rather than features vs. benefits.

Take a look at your current features, and then take each one into the results phase. When you ask yourself “What results do I get from the speed dial feature?” the answer isn’t “I only have to push one button,” but rather “I don’t have to feel like an idiot dialing the wrong number.” When you use this “feelings” approach to discovering your business’ benefits, you can be sure your marketing messages will be right on the money!

Luke